Service leadership the quest for competitive advantage

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Bibliographic Details
Main Author:	Greonfeldt, Svafa
Other Authors:	Strother, Judith B.
Format:	Book
Published:	Thousand Oaks SAGE Publications 2006
Subjects:	Customer services > Management
Online Access:	Click Here to View Status and Holdings.
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040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .G756 2006
100	1	#	\|a Greonfeldt, Svafa
245	1	0	\|a Service leadership \|b the quest for competitive advantage \|c Svafa Greonfeldt , Judith Strother
260	#	#	\|a Thousand Oaks \|b SAGE Publications \|c 2006
300	#	#	\|a xiii, 319 p. \|b ill. \|c 26 cm
504	#	#	\|a Includes bibliographical references (p. 283-298) and index
650	#	0	\|a Customer services \|x Management
700	1	#	\|a Strother, Judith B.
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=360358
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