Service leadership the quest for competitive advantage
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| Format: | Book |
| Published: |
Thousand Oaks
SAGE Publications
2006
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xiii, 319 p. ill. 26 cm |
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| Bibliography: | Includes bibliographical references (p. 283-298) and index |
| ISBN: | 1412913748 (cloth) 1412913756 (pbk.) |
The best service is no service how to liberate your customers from customer service, keep them happy, and control costs