Transactional Six Sigma and Lean Servicing leveraging manufacturing concepts to achieve world class service

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Bibliographic Details
Main Author:	Ehrlich, Betsi Harris
Format:	Unknown
Published:	Boca Raton St. Lucie Press 2002
Subjects:	Service industries > Management Total quality management Six sigma (Quality control standard) > Management
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 1574443259
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HD9980.5 \|b .E35 2002
100	1	#	\|a Ehrlich, Betsi Harris
245	1	0	\|a Transactional Six Sigma and Lean Servicing \|b leveraging manufacturing concepts to achieve world class service \|c Betsi Harris Ehrlich
260	#	#	\|a Boca Raton \|b St. Lucie Press \|c 2002
300	#	#	\|a 271 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Service industries \|x Management
650	#	0	\|a Total quality management
650	#	0	\|a Six sigma (Quality control standard) \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=358592
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