Managing for quality in the hospitality industry

Managing for quality in the hospitality industry

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Bibliographic Details
Main Author: King, John H. 1937-
Other Authors: Cichy, Ronald F.
Format: Book
Published: Upper Saddle River, N.J. Pearson Prentice Hall 2006
Subjects:
Quality control
Hospitality industry > Management
Total quality management
Online Access:Click Here to View Status and Holdings.
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100 1 # |a King, John H.  |d 1937- 
245 1 0 |a Managing for quality in the hospitality industry  |c John H. King, Jr., Ronald F. Cichy 
260 # # |a Upper Saddle River, N.J.  |b Pearson Prentice Hall  |c 2006 
300 # # |a xx, 298 p.  |b ill., ports.  |c 28 cm 
500 # # |a Includes index 
526 0 # |a OCS562  |b BA234  |5 FBM 
526 0 # |a Customer Retention and Service Recovery  |b Bachelor of Customer Service Management (Hons.)  |5 Faculty of Business and Management 
650 # 0 |a Quality control 
650 # 0 |a Hospitality industry  |x Management 
650 # 0 |a Total quality management 
700 1 # |a Cichy, Ronald F. 
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