Call handling operations S/NVQ level 2

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Bibliographic Details
Main Author:	Bowen, Keith
Other Authors:	Munn, Yvonne, Richardson, Peter
Format:	Unknown
Published:	Oxford Heinemann 2002
Subjects:	Telephone selling Call centers > Customer services Call centers
Online Access:	Click Here to View Status and Holdings.
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MARC


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040	#	#	\|a Uk \|d ITMB
090	0	0	\|a HE8788 \|b .B69 2002
100	1	#	\|a Bowen, Keith
245	1	1	\|a Call handling operations \|b S/NVQ level 2 \|b candidate handbook \|c Keith Bowen, Yvonne Munn, Peter Richardson
260	#	#	\|a Oxford \|b Heinemann \|c 2002
300	#	#	\|a vi, 360 p. \|b ill. \|c 27cm \|e 1 compact disk
500	#	#	\|a One CD-ROM in pocket attached to inside back cover
650	#	0	\|a Telephone selling
650	#	0	\|a Call centers \|x Customer services
650	#	0	\|a Call centers
700	1	#	\|a Munn, Yvonne
700	#	#	\|a Richardson, Peter
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=351694
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