Call handling operations S/NVQ level 2 candidate handbook

Call handling operations S/NVQ level 2

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Bibliographic Details
Main Author: Bowen, Keith
Other Authors: Munn, Yvonne, Richardson, Peter
Format: Unknown
Published: Oxford Heinemann 2002
Subjects:
Telephone selling
Call centers > Customer services
Call centers
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:One CD-ROM in pocket attached to inside back cover
Physical Description:vi, 360 p. ill. 27cm 1 compact disk
ISBN:0435455621 (CD-ROM)
0435455613

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