The experience economy work is theatre & every business a stage

The experience economy work is theatre & every business a stage

Show other versions (1)

Saved in:

Bibliographic Details
Main Author:	Pine, B. Joseph
Other Authors:	Gilmore, James H. 1959-
Format:	Unknown
Published:	Boston Harvard Business School Press 1999
Subjects:	Customer services Product management Diversification in industry
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

The experience economy work is theatre & every business a stage
by: Pine, B. Joseph
Published: (1999)

The experience economy
by: Pine, B. Joseph
Published: (2011)

SYSTEMATIC NEW PRODUCT DEVELOPMENT
by: Douglas, Gordon, et al.
Published: (1983)

Systematic new product development
by: Douglas, Gordon
Published: (1978)

Variety, equity, and efficiency product variety in an industrial society
by: Lancaster, Kelvin
Published: (1979)

Economic growth and development in West Malaysia, 1947-1970
by: Lim, David
Published: (1973)

The nature and consequences of the multidivisional structure
by: Riahi-Belkaoui, Ahmed 1943-
Published: (1995)

Strategies and styles the role of the centre in managing diversified corporations
by: Goold, Michael
Published: (1989)

Strategies for diversification and change
by: Leontiades, Milton
Published: (1980)

Harvard business review on strategies for growth
Published: (1998)

Diversified farming and ecological change in Pahang Malay reighborhood
by: Lambert, Donald Horley
Published: (1986)

Corporate Level Strategy Theory and applications
by: Furrer, Olivier
Published: (2011)

The Customer Experience Book How to design, measure and improve customer experience in your business
by: Pennington, Alan
Published: (2016)

Diversification through acquisition strategies for creating economic value
by: Salter, Malcolm S
Published: (1979)

Competing in a service economy how to create a competitive advantage through service development and innovation
by: Gustafsson, Anders 1964 May 3-
Published: (2003)

The flexible enterprise how to reinvert your company, unlock your strengths, and prosper in a changing world
by: Gewirtz, David
Published: (1996)

Customer experience 3.0 high-profit strategies in the age of techno service
by: Goodman, John A.
Published: (2014)

The experience the 5 principles of Disney service and relationship excellence
by: Loeffler, Bruce
Published: (2015)

Customer experience 3.0 high-profit strategies in the age of techno service
by: Goodman, John A., et al.
Published: (2014)

The best service is no service how to liberate your customers from customer service, keep them happy, and control costs
by: Price, Bill 1950-
Published: (2008)

Managing the multi business company strategic issues for diversified groups
Published: (1996)

inside customer's imagination 5 Secrets for Creating Breakthrough Products, Services, and Solutions
by: Bell, Chip R.
Published: (2020)

Quality total customer sevice
by: Taylor, Lynda King
Published: (1992)

What customers crave how to create relevant and memorable experiences at every touchpoint
by: Webb, Nicholas J. 1958-
Published: (2017)

Design and management of service processes
by: Ramaswamy, Rohit 1960-
Published: (1996)

Living service how to deliver the service of the future today
by: Silvester, Marc
Published: (2008)

Superior customer value in the New economy concepts and cases
by: Johnson, William C. 1954- William Charles
Published: (2004)

THE INFLUENCE OF FAMILIARITY AND CUSTOMER INVOLVEMENT ON CUSTOMER SERVICE EXPERIENCE IN MALAYSIAN PUBLIC HIGHER EDUCATION INDUSTRY
by: Mazlina Mamat, et al.
Published: (2013)

Building great customer experiences
by: Shaw, Collin
Published: (2005)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
by: Goodman, John A.
Published: (2009)

Service Quality and Productivity Management
by: Wirtz, Jochen
Published: (2018)

SERVICE DESIGN FOR BUSINESS A Practical Guide to Optimizing the Customer Experience
by: Reason, Ben 1972-, et al.
Published: (2016)

The extra mile building profitable customer relations every time
Published: (1994)

How to really deliver superior customer service
Published: (1996)

Strategy, structure, and economic performance
by: Rrumelt, Richard P
Published: (1986)

Marketing services competing through quality
by: Berry, Leonard L. 1942-
Published: (1991)

Involving customers in new service development
Published: (2006)

What customers value most how to achieve business transformation by focusing on processes that touch your customers satistified customers, increased revenue, improved profitability
by: Brown, Stanley A. 1946-
Published: (1995)

Measuring customer service effectiveness
by: Cook, Sarah 1955-
Published: (2004)

Thanks for Coming in Today CREATING A CULTURE WHERE EMPLOYEES THRIVE AND CUSTOMER SERVICE IS ALIVE
by: Minton, Charles Ryan
Published: (2018)