Employee management and customer service in the retail industry

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Bibliographic Details
Main Author:	Heil, Gary 1950-
Other Authors:	Thomas, Chris 1956-
Format:	Book
Published:	Hoboken, N.J. Wiley 2006
Subjects:	Retail trade > Personnel management Retail trade > Employees
Online Access:	Click Here to View Status and Holdings.
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001	wils-348591
020	#	#	\|a 9780471723240 (pbk. : alk. paper)
020	#	#	\|a 047172324X (pbk. : alk. paper)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5429.26 \|b .H45 2006
100	1	#	\|a Heil, Gary \|d 1950-
245	1	0	\|a Employee management and customer service in the retail industry \|c Gary Heil, Chris Thomas
260	#	#	\|a Hoboken, N.J. \|b Wiley \|c 2006
300	#	#	\|a xi, 190 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Retail trade \|x Personnel management
650	#	0	\|a Retail trade \|x Employees
700	1	#	\|a Thomas, Chris \|d 1956-
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=348591
964	#	#	\|c BOK \|d 01