Employee management and customer service in the retail industry

Employee management and customer service in the retail industry

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Bibliographic Details
Main Author: Heil, Gary 1950-
Other Authors: Thomas, Chris 1956-
Format: Unknown
Published: Hoboken, N.J. Wiley 2006
Subjects:
Retail trade > Personnel management
Retail trade > Employees
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xi, 190 p. ill. 24 cm
Bibliography:Includes bibliographical references and index
ISBN:9780471723240 (pbk. : alk. paper)
047172324X (pbk. : alk. paper)

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