The world of customer service

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Bibliographic Details
Main Author:	Odgers, Pattie
Format:	Unknown
Published:	Mason, Ohio Thomson South-Western 2004
Subjects:	Customer services
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 9780538726689
020	#	#	\|a 0538726687
040	#	#	\|a IBS \|d ITMB
090	0	0	\|a HF5415.5 \|b .O34 2004
100	1	#	\|a Odgers, Pattie
245	1	1	\|a The world of customer service \|c [Pattie Odgers]
260	#	#	\|a Mason, Ohio \|b Thomson South-Western \|c 2004
300	#	#	\|a x, 208 p. \|b ill. \|c 28 cm. \|e 1 CD-ROM (4 3/4 in.)
504	#	#	\|a Includes bibliographical references and index
526	0	#	\|a OCS662 \|b BA234 \|5 FBM
526	0	#	\|a Current Issues in Customer Service \|b Bachelor of Customer Service Management (Hons.) \|5 Faculty of Business and Management
650	#	0	\|a Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=348559
964	#	#	\|c BOK \|d 01
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