The world of customer service
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Main Author: | |
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Format: | Unknown |
Published: |
Mason, Ohio
Thomson South-Western
2004
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Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
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Physical Description: | x, 208 p. ill. 28 cm. 1 CD-ROM (4 3/4 in.) |
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Bibliography: | Includes bibliographical references and index |
ISBN: | 9780538726689 0538726687 |