The world of customer service

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Bibliographic Details
Main Author: Odgers, Pattie
Format: Unknown
Published: Mason, Ohio Thomson South-Western 2004
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Description
Physical Description:x, 208 p. ill. 28 cm. 1 CD-ROM (4 3/4 in.)
Bibliography:Includes bibliographical references and index
ISBN:9780538726689
0538726687