Introduction to help desk concepts and skills

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Bibliographic Details
Main Author:	Sanderson, Susan
Format:	Book
Published:	New York London McGraw-Hill 2004
Series:	Mike Meyers' computer skills
Subjects:	Computer technical support Customer services
Online Access:	Click Here to View Status and Holdings.
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090	0	0	\|a QA76.9.T43 \|b S26 2004
100	1	#	\|a Sanderson, Susan
245	1	1	\|a Introduction to help desk concepts and skills \|c by Susan Sanderson
260	#	#	\|a New York \|a London \|b McGraw-Hill \|c 2004
300	#	#	\|a xxii, 360 p. \|b ill. \|c 28 cm. \|e 1 CD-ROM (4 3/4 in.)
490	1	#	\|a Mike Meyers' computer skills
500	#	#	\|a Includes index
650	#	0	\|a Computer technical support
650	#	0	\|a Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=348415
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