Managing services

Saved in:

Bibliographic Details
Other Authors:	Nankervis, Alan R. (Editor)
Format:	Book
Language:	English
Published:	Cambridge Cambridge University Press 2005
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000nam a2200000#i 4501
001	wils-347026
005	202086153422
008	t2005 a 001 eng D
020	#	#	\|a 0521606519 \|q paperback
020	#	#	\|a 9780521606516 \|q paperback
040	#	#	\|a UKM \|b eng \|c UKM \|d UiTM \|e rda
041	0	#	\|a eng
090	0	0	\|a HD9980.5 \|b .M3445 2005
245	1	1	\|a Managing services \|c edited by Alan Nankervis
264	#	1	\|a Cambridge \|b Cambridge University Press \|c 2005
264	#	4	\|c ©2005
300	#	#	\|a xiv, 362 pages \|b illustrations \|c 25 cm
336	#	#	\|a text \|2 rdacontent
337	#	#	\|a unmediated \|2 rdamedia
338	#	#	\|a volume \|2 rdacarrier
504	#	#	\|a Includes bibliographical references and index
526	0	#	\|a OCS703 \|b OM772 \|5 BM
526	0	#	\|a Customer Behaviour In Service Environment \|b Master of Customer Service Management \|5 Faculty of Business Management
650	#	0	\|a Service industries \|x Management
700	1	#	\|a Nankervis, Alan R. \|e editor
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=347026
964	#	#	\|c BOK \|d 01