Managing services

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Bibliographic Details
Other Authors:	Nankervis, Alan R. (Editor)
Format:	Book
Language:	English
Published:	Cambridge Cambridge University Press 2005
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
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MARC


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245	1	1	\|a Managing services \|c edited by Alan Nankervis
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264	#	4	\|c ©2005
300	#	#	\|a xiv, 362 pages \|b illustrations \|c 25 cm
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504	#	#	\|a Includes bibliographical references and index
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526	0	#	\|a Customer Behaviour In Service Environment \|b Master of Customer Service Management \|5 Faculty of Business Management
650	#	0	\|a Service industries \|x Management
700	1	#	\|a Nankervis, Alan R. \|e editor
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