Managing services
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| Format: | Book |
| Language: | English |
| Published: |
Cambridge
Cambridge University Press
2005
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xiv, 362 pages illustrations 25 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0521606519 9780521606516 |
Service Management Strategy and Leadership in Service Business 
Service Management strategy and leadership in services business