Services marketing concepts, strategies & cases

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Bibliographic Details
Main Author: Hoffman, K. Douglas
Other Authors: Bateson, John E. G.
Format: Unknown
Published: Mason, OH Thomson/South-Western 2006
Edition:3rd ed
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Online Access:Click Here to View Status and Holdings.
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Description
Item Description:Rev. ed of: Essentials of services marketing. 2nd ed. c2002
Physical Description:xix, 588 p. ill. 24 cm
Bibliography:Includes bibliographical references and index
ISBN:0324422830
0324319967 (hbk.)
9780324422832(pbk)
9780324319965(hardcover)