The real-time contact center [strategies, tactics, and technologies for building a profitable service and sales operation]

The real-time contact center [strategies, tactics, and technologies for building a profitable service and sales operation]

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Bibliographic Details
Main Author: Fluss, Donna
Format: Book
Published: New York, NY AMACOM Books c2005
Subjects:
Call centers > Computer network resources
Customer service > Management
Call centers > Management
Online Access:Click Here to View Status and Holdings.
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