The real-time contact center [strategies, tactics, and technologies for building a profitable service and sales operation]

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Bibliographic Details
Main Author:	Fluss, Donna
Format:	Book
Published:	New York, NY AMACOM Books c2005
Subjects:	Call centers > Computer network resources Customer service > Management Call centers > Management
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0814472567
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HE8788 \|b .F58 2005
100	1	#	\|a Fluss, Donna
245	1	1	\|a The real-time contact center \|b [strategies, tactics, and technologies for building a profitable service and sales operation] \|c Donna Fluss
260	#	#	\|a New York, NY \|b AMACOM Books \|c c2005
300	#	#	\|a xv, 221 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Call centers \|x Computer network resources
650	#	0	\|a Customer service \|x Management
650	#	0	\|a Call centers \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=343298
964	#	#	\|c BOK \|d 01
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