The real-time contact center [strategies, tactics, and technologies for building a profitable service and sales operation]
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| Format: | Book |
| Published: |
New York, NY
AMACOM Books
c2005
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xv, 221 p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0814472567 |
Call centers for dummies