It's all about service how to lead your people to care for your customers

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Bibliographic Details
Main Author:	Pelletier, Ray 1948-
Format:	Book
Published:	Hoboken, N.J. John Wiley & Sons, Inc. 2005
Subjects:	Interpersonal relations Leadership Customer relations Teams in the workplace Employee empowerment
Online Access:	Click Here to View Status and Holdings.
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100	1	#	\|a Pelletier, Ray \|d 1948-
245	1	0	\|a It's all about service \|b how to lead your people to care for your customers \|c Ray Pelletier
260	#	#	\|a Hoboken, N.J. \|b John Wiley & Sons, Inc. \|c 2005
300	#	#	\|a xxiv, 232 p. \|c 24 cm
500	#	#	\|a Includes index
650	#	0	\|a Interpersonal relations
650	#	0	\|a Leadership
650	#	0	\|a Customer relations
650	#	0	\|a Teams in the workplace
650	#	0	\|a Employee empowerment
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=343016
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