CRM unplugged releasing CRM's strategic value

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Bibliographic Details
Main Author:	Bligh, Philip
Other Authors:	Turk, Douglas
Format:	Book
Published:	Hoboken, N.J. Wiley c2004
Subjects:	Customer relations > Management > Data processing Customer relations > Management
Online Access:	Click Here to View Status and Holdings.
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040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .B56 2004
100	1	#	\|a Bligh, Philip
245	1	1	\|a CRM unplugged \|b releasing CRM's strategic value \|c Philip Bligh, Douglas Turk
260	#	#	\|a Hoboken, N.J. \|b Wiley \|c c2004
300	#	#	\|a xviii, 205 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographic references and index
650	#	0	\|a Customer relations \|x Management \|x Data processing
650	#	0	\|a Customer relations \|x Management
700	1	#	\|a Turk, Douglas
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=343014
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