The ultimate question driving good profits and true growth

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Bibliographic Details
Main Author:	Reichheld, Fred
Format:	Book
Published:	Boston, Mass Harvard Business School Press 2006
Subjects:	Customer relations Employee motivation
Online Access:	Click Here to View Status and Holdings.
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100	1	#	\|a Reichheld, Fred
245	1	1	\|a The ultimate question \|b driving good profits and true growth \|c Fred Reichheld
260	#	#	\|a Boston, Mass \|b Harvard Business School Press \|c 2006
300	#	#	\|a xi, 211 p \|b ill \|c 25 cm
504	#	#	\|a Includes bibliographical references (p. 197-198) and index
650	#	0	\|a Customer relations
650	#	0	\|a Employee motivation
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=341349
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