Improving service Quality in the global economy
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| Main Author: | |
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| Format: | Unknown |
| Published: |
London
Auerbach publications
2005
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| Edition: | 2nd ed |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Rev. ed. of: Improving service quality |
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| Physical Description: | xix 406 p. ill. 25 cm |
| Bibliography: | Includes bibliographical references (p.345-360) and index |
| ISBN: | 0849338190 |
Improving service quality achieving high performance in the public and private sectors 
The SAGE Encyclopedia of Quality and the Service Economy