Complaint management the heart of CRM

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Bibliographic Details
Main Author:	Stauss, bernd
Other Authors:	Seidel, Wolfgang 1935-
Format:	Book
Published:	Cincinnati Thompson/South-Western c2004
Subjects:	Customer relations > Management Consumer complaints
Online Access:	Click Here to View Status and Holdings.
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MARC


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020	#	#	\|a 0324202644
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.52 \|b .S83 2004
100	1	#	\|a Stauss, bernd
245	1	1	\|a Complaint management \|b the heart of CRM \|c Bernd Stauss, Wolfgang Seidel
260	#	#	\|a Cincinnati \|b Thompson/South-Western \|c c2004
300	#	#	\|a x, 310 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. 298-303) and index
650	#	0	\|a Customer relations \|x Management
650	#	0	\|a Consumer complaints
700	1	#	\|a Seidel, Wolfgang \|d 1935-
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=341297
964	#	#	\|c BOK \|d 01