Quality management introduction to total quality management for production, processing and services

• Main Author: Goetsch, David L. (Author)
• Other Authors: Davis, Stanley 1931-
• Format: Book
• Language: English
• Published: Upper Saddle River, NJ Pearson Prentice Hall 2006; ©2006
• Edition: 5th edition
• Subjects: Total quality management
• Online Access: Click Here to View Status and Holdings.
• Item Description: Includes index
• Physical Description: xviii, 814 pages illustrations 25 cm
• ISBN: 0131189298; 9780131189294

This direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it covers all of the elements of total quality, including several that receive little or no attention in other total quality books, enabling readers to understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. Covering all topics necessary to total quality management, this book includes: global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management. An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.