Understanding and managing customers
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| Other Authors: | , , |
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| Format: | Book |
| Published: |
Upper Saddle River, NJ
Financial Times Prentice Hall
2004
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xxi, 340 p. ill. 25 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0273685627 (alk. paper) 9780273685623 |
Certificate understanding customers study text