Interviewing theories, techniques, and practices

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Bibliographic Details
Main Author: Shearer, Robert A. 1939-
Format: Book
Published: Upper Saddle River, N.J. Pearson/Prentice Hall 2005
Edition:5th ed
Subjects:
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Table of Contents:
  • Introduction to interviewing
  • Preliminary interviewing considerations
  • Diversity and special needs
  • The basic skills model
  • Skillfully communicating accurate empathy
  • Skillful use of speed and pacing
  • Summarization skills
  • Immediacy skil