Role-play made easy 25 structured rehearsals for managing problem situations and dealing with difficult people

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Bibliographic Details
Main Author:	El-Shamy, Susan
Format:	Book
Published:	San Fancisco Pfeiffer 2005
Series:	Pfeiffer essential resources for training and HR professionals
Subjects:	Employees > Problems, exercises, etc. > Training of Role playing > Problems, exercises, etc. > Training of Management > Problems, exercises, etc. Interpersonal relations > Problems, exercises, etc. Problem solving > Problems, exercises, etc.
Online Access:	Click Here to View Status and Holdings.
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LEADER	00000n a2200000 a 4501
001	wils-339715
020	#	#	\|a 0787975664
090	0	0	\|a HF5549.5.T7 \|b E424 2005
100	1	#	\|a El-Shamy, Susan
245	1	0	\|a Role-play made easy \|b 25 structured rehearsals for managing problem situations and dealing with difficult people \|c Susan El-Shamy
260	#	#	\|a San Fancisco \|b Pfeiffer \|c 2005
300	#	#	\|a xvi, 285 p. \|c 28 cm
490	1	#	\|a Pfeiffer essential resources for training and HR professionals
504	#	#	\|a Includes bibliographical references (p. 279) and index
650	#	0	\|a Employees \|v Problems, exercises, etc. \|x Training of
650	#	0	\|a Role playing \|v Problems, exercises, etc. \|x Training of
650	#	0	\|a Management \|v Problems, exercises, etc.
650	#	0	\|a Interpersonal relations \|v Problems, exercises, etc.
650	#	0	\|a Problem solving \|v Problems, exercises, etc.
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=339715
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam