Call centers for dummies

Call centers for dummies

Saved in:

Bibliographic Details
Main Author:	Bergevin, Real
Format:	Book
Published:	Canada John Wiley 2005
Subjects:	Call centers > Management
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Call center continuity planning
by: Rowan, Jim
Published: (1999)

Call center operations profiting from teleservices
by: Day, Charles E
Published: (2000)

Call centers technology and techniques
by: Green, Jack A
Published: (2003)

Bottom-line call center management creating a culture of accountability and excellent customer service
by: Butler, David L (David Lawrence)
Published: (2004)

Call center success essential skills for CSRs
by: Finch, Lloyd C
Published: (2000)

Call handling operations S/NVQ level 2 candidate handbook
by: Bowen, Keith
Published: (2002)

The call center handbook the complete guide to starting, running and improving your call center
by: Dawson, Keith
Published: (2004)

The real-time contact center [strategies, tactics, and technologies for building a profitable service and sales operation]
by: Fluss, Donna
Published: (2005)

Designing the best call center for your business a complete guide for location, services, staffing, and outsourcing
by: Read, Brendan B.

Managing and motivating contact center employees tools and techniques for inspiring outstanding performance from your frontline staff
Published: (2003)

A practical guide to call center technology
by: Waite, Andrew J.
Published: (2001)

Call center benchmarking how good is "good enough"
by: Anton, Jon
Published: (2000)

Call centres and human resource management a cros - national perspectif
Published: (2004)

Cisco unified customer voice portal building unified contact centers
by: Green, Rue
Published: (2012)

Kepimpinan insan kesaksian para anbiya'
by: As-Sadr, Muhammad Baqir
Published: (1984)

Re-organising service work call centres in Germany and Britain
Published: (2002)

The currency options handbook
by: Sutton, William
Published: (1988)

The call of the wild Jack London
by: Gossman, Debra
Published: (2002)

The Best of signal Hitler's wartime picture magazine
Published: (1984)

Shopping centers an analysis
Published: (1949)

Shopping centers principles and policies
Published: (1954)

Shopping centers planning development, and administration
by: Lion, Edgar 1920-
Published: (1976)

Assessment centers a practical handbook
by: Jansen, Paulus Gerardus Wilhelmus
Published: (1997)

New dimensions in shopping centers and stores
by: Redstone, Louis G
Published: (1973)

Winning shopping center designs no. 9
Published: (2002)

Toll-free services a complete guide to design, implementation, and management
by: Gable, Robert A. 1954- Robert Allen
Published: (1995)

Instructional media center bold new venture
Published: (1971)

Media center facilities design
Published: (1978)

Winning shopping center designs
Published: (2001)

The Getty Center Richard Meier and Partners
by: Brawne, Michael
Published: (1998)

The Lincoln center story
by: Rich, Alan
Published: (1984)

Instructional materials centers; selected readings
by: Pearson, Neville P.
Published: (1969)

The art of distributed applications programming techniques for remote procedure calls
by: Corbin, John R
Published: (1991)

Client-centered counseling a renewal
by: Boy, Angelo V
Published: (1982)

Shopping centers and malls book 2
by: Rathbun, Robert Davis
Published: (1988)

Centers for the urban environment survival of the cities
by: Gruen, Victor 1903-
Published: (1973)

The European Option Markets A New Approach to Investment
by: Swanson, J. Elmer
Published: (1984)

Callas potrait of a prima donna
by: Jellinek, George 1919-
Published: (1986)

Client-centered therapy and the person-centered approach new directions in theory, research, and practice
Published: (1984)

Wellness centers a guide for the design professional
by: Gallup, Joan Whaley
Published: (1999)