Call centers for dummies

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Bibliographic Details
Main Author:	Bergevin, Real
Format:	Book
Published:	Canada John Wiley 2005
Subjects:	Call centers > Management
Online Access:	Click Here to View Status and Holdings.
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MARC


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260	#	#	\|a Canada \|b John Wiley \|c 2005
300	#	#	\|a xx, 362 p. \|b ill. \|c 24 cm
526	0	#	\|a OCS566 \|b BA234 \|5 FBM
526	0	#	\|a Call Centre Management \|b Bachelor of Customer Service Management (Hons.) \|5 Faculty Business and Management
650	#	0	\|a Call centers \|x Management
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