Customer service utility style : proven strategies for improving customer service and reducing customer care costs
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| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Tulsa, Okla.
PennWell Corporation
2006
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| LEADER | 00000n a2200000 a 4501 | ||
|---|---|---|---|
| 001 | wils-338693 | ||
| 020 | # | # | |a 9781593700539 (hardcover) |
| 020 | # | # | |a 1593700539 (hardcover) |
| 090 | 0 | 0 | |a HF5415.5 |b .M395 2006 |
| 100 | 1 | # | |a McLean-Conner, Penni |
| 245 | 1 | 1 | |a Customer service |b utility style : proven strategies for improving customer service and reducing customer care costs |c Penni McLean-Conner |
| 260 | # | # | |a Tulsa, Okla. |b PennWell Corporation |c 2006 |
| 300 | # | # | |a p. cm |
| 500 | # | # | |a Includes index |
| 650 | # | 0 | |a Customer services |x Management |
| 650 | # | 0 | |a Public utilities |x Management |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=338693 |
| 964 | # | # | |c BOK |d 01 |
| 040 | # | # | |a Shah Alam |
| 998 | # | # | |a 00260##a002.17.2||00260##b002.17.2||00260##c002.17.2||00300##a002.17.2||00500##a002.17.2|| |
Customer services