How libraries and librarians help a guide to identifying user-centered outcomes

• Main Authors: Durrance, Joan C. (Author), Fisher, Karen E. 1966- (Author), Hinton, Marian Bouch (Author)
• Format: Book
• Language: English
• Published: Chicago American Library Association 2005
• Subjects: Libraries > Case studies > Evaluation > United States; Libraries and community > Evaluation > United States; Libraries > Evaluation > United States; Public libraries > Case studies > Evaluation > United States; Public services (Libraries) > Evaluation; Public services (Libraries) > Evaluation > United States
• Online Access: Click Here to View Status and Holdings.
• Physical Description: x, 183 pages illustrations 23 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 9780838908921; 0838908926

With the increasing need to prove the value of specific library services in order to obtain grants and funding, the practice of measuring user outcomes is becoming crucial to the library. Libraries need to communicate the value of library programs by assessing their effects on library patrons and the community as a whole. Under a National Leadership Grant from IMLS, expert authors Durrance and Fisher have tested and developed the How Libraries and Librarians Help (HLLH) Outcomes Model to help library professionals effectively communicate their story by assessing the outcomes of library services. This unique model provides a step-by-step, context-centered method for assessing user outcomes and covers preparation, data collection, data analysis, and presentation of results, making it easy for libraries to apply the measurement tools to their own outcomes assessment. The book's tools and exercises for assessing user outcomes help libraries to strategize for outcomes assessment, while field-tested examples of user outcomes gleaned from several libraries that participated in the HLLH model provide real-world examples of this approach to measuring libraries' impact on individuals and communities.