Quality customer service how to win with the customer

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Bibliographic Details
Main Author:	Martin, William B
Format:	Book
Published:	Menlo Park, CA Crisp Publications 2001
Edition:	4th ed
Series:	A Fifty-Minute series book
Subjects:	Customer services > Programmed instruction Customer relations > Programmed instruction
Online Access:	Click Here to View Status and Holdings.
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MARC


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090	0	0	\|a HF5415.5 \|b .M17 2001
100	1	#	\|a Martin, William B
245	1	1	\|a Quality customer service \|b how to win with the customer \|c William B. Martin
246	1	#	\|a Quality customer service \|b training manual
250	#	#	\|a 4th ed
260	#	#	\|a Menlo Park, CA \|b Crisp Publications \|c 2001
300	#	#	\|a viii, 110 p. \|b ill. \|c 26 cm
490	1	#	\|a A Fifty-Minute series book
500	#	#	\|a Accompanied by "Quality customer service: training manual"
504	#	#	\|a Includes bibliographical references (p. 107)
650	#	0	\|a Customer services \|x Programmed instruction
650	#	0	\|a Customer relations \|x Programmed instruction
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=337507
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040	#	#	\|a Shah Alam