Service management operations, strategy, and information technology

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Bibliographic Details
Main Author:	Fitzsimmons, James A.
Other Authors:	Fitzsimmons, Mona J.
Format:	Unknown
Published:	Boston McGraw Hill 2006
Edition:	5th ed.
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
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MARC


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090	0	0	\|a HD9980.5 \|b .F549 2006
100	1	#	\|a Fitzsimmons, James A.
245	1	0	\|a Service management \|b operations, strategy, and information technology \|c James A. Fitzaimmons, Mona J. Fitzsimmons
250	#	#	\|a 5th ed.
260	#	#	\|a Boston \|b McGraw Hill \|c 2006
300	#	#	\|a xiv, 605 p. \|b ill. \|c 27 cm. \|e 1 CD-ROM (4 3/4 in.)
504	#	#	\|a Includes bibliographical references and indexes
526	0	#	\|a OSM731 \|b BM775 \|5 FBM
526	0	#	\|a Service Operations Management \|b Master in Office System Management \|5 Faculty of Business Management
526	0	#	\|a HTH500 \|b HM222 \|5 HM
526	0	#	\|a Hospitality Service Management \|b Ijazah Sarjana Muda Sains (Kepujian) Pengurusan Perkhidmatan Makanan \|5 Fakulti Pengurusan Hotel dan Pelancongan
650	#	0	\|a Service industries \|x Management
700	1	#	\|a Fitzsimmons, Mona J.
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=337469
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