Service management operations, strategy, and information technology
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Published: |
Boston
McGraw Hill
2006
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| Edition: | 5th ed. |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xiv, 605 p. ill. 27 cm. 1 CD-ROM (4 3/4 in.) |
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| Bibliography: | Includes bibliographical references and indexes |
| ISBN: | 0071244409 |
Service management operations, strategy, and information technology