SUPERVISION IN THE HOSPITALITY INDUSTRY applied human resources

This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive...

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Bibliographic Details
Main Author: Miller, Jack E. 1930- (Author)
Other Authors: Drummond, Karen Eich, Walker, John R. 1944-
Format: Book
Language:English
Published: New York John Wiley & Sons ©2007
Edition:5th ed
Subjects:
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Summary:This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.
Physical Description:xxi, 522 pages illustrations 25 cm
Bibliography:Includes bibliographical references and index
ISBN:0471657484