Customer service delivery research and best practices

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Bibliographic Details
Other Authors:	Fogli, Lawrence
Format:	Book
Published:	San Francisco Jossey-Bass 2006
Series:	The Professional Practice series
Subjects:	Customer services Customer relations > Management
Online Access:	Click Here to View Status and Holdings.
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MARC


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001	wils-337349
020	#	#	\|a 0787976202 (alk. paper)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .C839 2006
245	1	1	\|a Customer service delivery \|b research and best practices \|c Lawrence Fogli, editor
260	#	#	\|a San Francisco \|b Jossey-Bass \|c 2006
300	#	#	\|a xxvii, 315 p. \|b ill. \|c 24 cm
490	1	#	\|a The Professional Practice series
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer services
650	#	0	\|a Customer relations \|x Management
700	1	#	\|a Fogli, Lawrence
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=337349
964	#	#	\|c BOK \|d 01
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