Flying high in a competitive industry cost-effective service excellence at Singapore Airlines

Saved in:

Bibliographic Details
Main Author:	Heracleous, Loizos
Other Authors:	Pangarkar, Nitin, Wirtz, Jochen
Format:	Unknown
Published:	Singapore New York Mc Graw Hill 2006
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-336848
020	#	#	\|a 0071249648
090	0	0	\|a HE9874.S56 \|b H47 2006
100	1	#	\|a Heracleous, Loizos
245	1	1	\|a Flying high in a competitive industry \|b cost-effective service excellence at Singapore Airlines \|c Loizos Heracleous, Jochen Wirtz, Nitin Pangarkar
260	#	#	\|a Singapore \|a New York \|b Mc Graw Hill \|c 2006
300	#	#	\|a xxiii, 217p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
700	1	#	\|a Pangarkar, Nitin
700	#	#	\|a Wirtz, Jochen
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=336848
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
998	#	#	\|a 00260##a002.8.2\|\|00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|01700##a0011.2.2\|\|