Flying high in a competitive industry cost-effective service excellence at Singapore Airlines
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| Other Authors: | , |
| Format: | Unknown |
| Published: |
Singapore New York
Mc Graw Hill
2006
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xxiii, 217p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0071249648 |
Flying high in a competitive industry secrets of the world's leading airline