Perfect phrases for customer service hundreds of tools, techniques, and scripts for handling any situation

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Bibliographic Details
Main Author:	Bacal, Robert
Format:	Unknown
Published:	New York McGraw - Hill 2005
Subjects:	Customer services > Terminology
Online Access:	Click Here to View Status and Holdings.
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090	0	0	\|a HF5415.5 \|b .B32 2005
100	1	#	\|a Bacal, Robert
245	1	0	\|a Perfect phrases for customer service \|b hundreds of tools, techniques, and scripts for handling any situation \|c Robert Bacal
260	#	#	\|a New York \|b McGraw - Hill \|c 2005
300	#	#	\|a xv, 222 p. \|b ill. \|c 20 cm
650	#	0	\|a Customer services \|v Terminology
650	#	0	\|a Customer services \|v Terminology
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=335596
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