A guide to computer user support for help desk & support specialists

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Bibliographic Details
Main Author: Beisse, Fred 1942-
Format: Book
Published: Cambridge, Mass. London Course Technology Thomson Learning 2004
Edition:3rd ed
Subjects:
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xxii, 554 p. ill. 24 cm. 2 CD-ROM (4 3/4 in.)
ISBN:0619215100