A guide to computer user support for help desk & support specialists
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Main Author: | |
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Format: | Book |
Published: |
Cambridge, Mass. London
Course Technology Thomson Learning
2004
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Edition: | 3rd ed |
Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
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Physical Description: | xxii, 554 p. ill. 24 cm. 2 CD-ROM (4 3/4 in.) |
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ISBN: | 0619215100 |