Customer equity management

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Bibliographic Details
Main Author: Rust, Roland T.
Other Authors: Lemon, Katherine N. (Katherine Newell), Narayandas, Das
Format: Book
Published: Upper Saddle River, N.J. Pearson/Prentice Hall 2005
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Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xxii, 551 p. ill. 24 cm. 1 CD-Rom (4 3/4 in.)
Bibliography:Includes bibliographical references and index
ISBN:0131419293