Best face forward why companies must improve their service interfaces with customers

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Bibliographic Details
Main Author:	Rayport, Jeffrey F
Other Authors:	Jaworski, Bernard J
Format:	Unknown
Published:	Boston, Mass. Harvard Business School Press 2005
Subjects:	Competition > Technological innovations > Management Customer services > Management Service industries > Technological innovations > Management
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0875848672
090	0	0	\|a HF5415.5 \|b .R393 2005
100	1	#	\|a Rayport, Jeffrey F
245	1	0	\|a Best face forward \|b why companies must improve their service interfaces with customers \|c Jeffrey F. Rayport, Bernard J. Jaworski
260	#	#	\|a Boston, Mass. \|b Harvard Business School Press \|c 2005
300	#	#	\|a xxi, 262 p. \|b ill. \|c 25 cm
504	#	#	\|a Includes bibliographical references ([229]-247) and index
505	1	#	\|a Interface as the next frontier of competitive advantage -- The interface imperative -- The front-office revolution -- What people do best -- What machines do best -- Putting the amalgam of people and machines to work -- Managing interface systems -- The interface audit
650	#	0	\|a Competition \|x Technological innovations \|x Management
650	#	0	\|a Customer services \|x Management
650	#	0	\|a Service industries \|x Technological innovations \|x Management
700	1	#	\|a Jaworski, Bernard J
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=333568
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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