Best face forward why companies must improve their service interfaces with customers

Best face forward why companies must improve their service interfaces with customers

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Bibliographic Details
Main Author: Rayport, Jeffrey F
Other Authors: Jaworski, Bernard J
Format: Book
Published: Boston, Mass. Harvard Business School Press 2005
Subjects:
Competition > Technological innovations > Management
Customer services > Management
Service industries > Technological innovations > Management
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xxi, 262 p. ill. 25 cm
Bibliography:Includes bibliographical references ([229]-247) and index
ISBN:0875848672

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