Effective customer service ten steps for technical professions

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Bibliographic Details
Main Author:	Goetsch, David L.
Other Authors:	Davis, Stanley 1931-
Format:	Book
Published:	Upper Saddle River, NJ Pearson Prentice Hall 2004
Series:	NetEffect series
Subjects:	Customer services
Online Access:	Click Here to View Status and Holdings.
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MARC


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020	#	#	\|a 0130485292
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .G63 2004
100	1	#	\|a Goetsch, David L.
245	1	0	\|a Effective customer service \|b ten steps for technical professions \|c David L.Goetsch & Stanley B. Davis
260	#	#	\|a Upper Saddle River, NJ \|b Pearson Prentice Hall \|c 2004
300	#	#	\|a xv, 288 p. \|b ill. \|c 23 cm
490	1	#	\|a NetEffect series \|p Technology skills
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer services
700	1	#	\|a Davis, Stanley \|d 1931-
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=332750
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