Effective customer service ten steps for technical professions
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| Format: | Book |
| Published: |
Upper Saddle River, NJ
Pearson Prentice Hall
2004
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| Series: | NetEffect series
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xv, 288 p. ill. 23 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0130485292 |
Measuring customer service effectiveness