Management mistakes in healthcare identification, correction, and prevention

• Other Authors: Hofmann, Paul B. 1941- (Editor), Perry, Frankie (Editor)
• Format: Book
• Language: English
• Published: New York Cambridge University Press 2005
• Subjects: Health Services Administration; Hospital Administration > methods
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xvi, 255 pages illustrations 26 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 9780521535946; 0521829003; 9780521829007

This book defines management mistakes and offers a variety of models to classify and interpret them. It describes the evolution of management mistakes, techniques for identifying and disclosing mistakes, the relationship between management and medical mistakes, and steps to prevent and correct mistakes. Six case studies, drawn from a real set of events in healthcare organizations, describe management mistakes and are followed by commentaries by experts in the field of healthcare management. They indicate steps that might have produced more positive outcomes. Ultimately, managers will not be completely successful in making healthcare better and more cost-effective without viewing mistakes as learning opportunities. This book is written for healthcare managers throughout the world and for the benefit of their patients, staff and communities