THE HANDS-ON PROJECT OFFICE Guaranteeing ROI and On-Tme Delivery

THE HANDS-ON PROJECT OFFICE Guaranteeing ROI and On-Tme Delivery

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Bibliographic Details
Main Author: Kesner, Richard M. (Author)
Format: Book
Language:English
Published: Boca Raton, Fla. Auerbach Publications 2004
©2004
Subjects:
Information technology
Project management
Online Access:Click Here to View Status and Holdings.
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100 1 # |a Kesner, Richard M.  |e author 
245 1 4 |a THE HANDS-ON PROJECT OFFICE  |b Guaranteeing ROI and On-Tme Delivery  |c RICHARD M. KESNER 
264 # 1 |a Boca Raton, Fla.  |b Auerbach Publications  |c 2004 
264 # 1 |c ©2004 
300 # # |a xxxii, 337 pages  |b illustrations  |c 24 cm 
336 # # |a text  |2 rdacontent 
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338 # # |a volume  |2 rdacarrier 
504 # # |a Includes bibliographical references and index 
526 0 # |5 Economic pressures have forced IT executives to demonstrate the immediate and calculable ROI of new technology deployments. Unfortunately, existing IT service delivery often drifts without serious thought as to how process improvements could lead to higher performance and customer satisfaction. The Hands-On Project Office: Guaranteeing ROI and On-Time Delivery offers the proven processes, techniques, and tools that IT managers can use to immediately improve the delivery of IT products and services. This compendium of best practices and practical recommendations details simple, deployable frameworks, practical tools, and time-tested best practices for successful IT service and project delivery management. Recognizing how your tech staff can do more with less, this practitioner's handbook describes how you can better coordinate work efforts, hold project teams accountable, and communicate and demonstrate the importance of IT services to your company as a whole. By explaining how to streamline the functions that capture and report information about IT delivery, this volume clarifies roles, responsibilities, customer expectations, and performance measures, resulting in improved service and efficiency. Emphasizing the establishment of processes that result in repeatable success, the book provides quickly implementable solutions for IT personnel faced with the daily management of large, complex systems. 
650 # 0 |a Information technology 
650 # 0 |a Project management 
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