Up your service! insights : true stories of winners and losers in the quest for superior service

Up your service! insights : true stories of winners and losers in the quest for superior service

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Bibliographic Details
Main Author:	Kaufman, Ron
Format:	Unknown
Published:	Singapore Ron Kaufman 2002
Subjects:	Consumer satisfaction Customer services Interpersonal relations Customer relations
Online Access:	Click Here to View Status and Holdings.
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