Up your service! insights : true stories of winners and losers in the quest for superior service

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Bibliographic Details
Main Author:	Kaufman, Ron
Format:	Book
Published:	Singapore Ron Kaufman 2002
Subjects:	Consumer satisfaction Customer services Interpersonal relations Customer relations
Online Access:	Click Here to View Status and Holdings.
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245	1	1	\|a Up your service! \|b insights : true stories of winners and losers in the quest for superior service \|c Ron Kaufman
246	1	#	\|a True stories of winners and losers in the quest for superior service
260	#	#	\|a Singapore \|b Ron Kaufman \|c 2002
300	#	#	\|a xix, 247p. \|b ill. \|c 23 cm
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Customer services
650	#	0	\|a Interpersonal relations
650	#	0	\|a Customer relations
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