Up your service! insights : true stories of winners and losers in the quest for superior service
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Main Author: | |
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Format: | Unknown |
Published: |
Singapore
Ron Kaufman
2002
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Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
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Physical Description: | xix, 247p. ill. 23 cm |
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ISBN: | 9810459394 (pbk.) |